Terms and conditions

last updated: 06.09.2022

TERMS OF SERVICE - CUSTOMERS 

 

§1 GENERAL PROVISIONS

  1. These Terms of Service set out the rules based on which Customers may use the services provided by the Service Provider as part of the Website, the rights and obligations of the Parties to the agreement for the provision of Services concluded through the Website, as well as the rules of billing for the Services provided through the Website and the rules for filing complaints. 
  2. The primary purpose of the Website operated at: www.helpee.uk is enabling Customers to use a Specialists/Therapists chosen by them via the Website and obtaining a Specialist Session tailored to their needs for remuneration. The Service Provider acts as an agent of the Specialist/Therapist in order to enable the Customer to take advantage of the Specialist Session, and also receives and processes payments received from Customers on behalf of the Specialist /Therapist, which does not mean, however, that the Service Provider's actions limit or exclude the Specialist’s/ Therapist's liability for the Specialist Sessions. Each Specialist /Therapist has its own rules of cooperation with Customers, and any contract for the provision of Specialist Sessions will be concluded directly between the Specialist/Therapist and the Customer. The Service Provider provides administrative services and rooms for Specialist Sessions only via the Website.
  3. The Service Provider acts as an intermediary between the Customers and the Specialists/Therapists, whereby the Service Provider does not itself provide the Customers with a Specialist Session but instead helps the Customers to reach out to the professionals who organize such sessions.   
  4. The Service Provider and owner of the Website operated at: www.helpee.uk is Helpee Ltd with registered office at Sandon Road 136, B66 4AB Smethwick United Kingdom. 
  5. In order for the Customer to start cooperating with the Service Provider, it is necessary to accept the provisions of these Terms of Service. In the event of non-acceptance of these Terms of Service, the Customer may not use the Website.
  6. Any questions or concerns regarding the content of these Terms of Service, the Customer may send to the following e-mail address: [email protected].

 

§2 DEFINITIONS 

The phrases and terms used in these Terms of Service will be construed in accordance with the definitions set forth in this section, and as follows: 

  • Service Provider: owner of the Website at: www.helpee.uk. - i.e. Helpee Ltd with its registered office at 136 Sandon Road, B66 4AB Smethwick United Kingdom which enables the Customer to use a professional Specialist Session provided by Specialists /Therapists cooperating with the Service Provider;
  • Customer: a natural person, legal entity, or other entity that uses a Specialist Sessions through the Website; 
  • Service: making the Website available to the Customer for browsing and reading, as well as enabling the Customer to use a Specialist Sessions provided by the Specialists /Therapists cooperating with the Service Provider, subject to the conditions specified by the Service Provider;
  • Customer Account: a personalized area of the Customer on the Website, enabling him/her to use the Service; setting up a Customer Account is a necessary condition to be able to use the Service - Specialist Session;
  • Registration Form: an interactive form available on the Website the completion of which is a necessary condition to be able to use the Service - Specialist Session;
  • Contact Form: an interactive form available on the Website which can be used by the Customer to contact the Service Provider, in particular to ask questions or submit complaints;
  • Website: available at the address: www.helpee.uk a platform that allows the Customers to search for a Specialist/Therapist and use a Specialist Session;
  • Specialist Session: paid or free of charge Service provided through the Website in the form of: psychological, psychiatric, psychotherapeutic or other similar counselling, provided by a Specialist/Therapist selected by the Customer through the Website, under the conditions specified in these Terms of Service;
  • Appointment: the date on which the Specialist Session ordered by the Customer through the Website takes place;  
  • Specialist/Therapist: a specialist in psychology, psychiatry, psychotherapy, cooperating with the Service Provider, which services can be used by the Customer, upon meeting the conditions specified in these Terms of Service;
  • Terms of Service: these Terms of Service adopted by the Service Provider, governing the rights and obligations of the Customer and the Service Provider in connection with the Services provided through the Website; 

 

§3 TERMS AND CONDITIONS OF PROVIDING THE SERVICES 

  1. In order for the Customer to use the Services provided through the Website, the Customer should access the Website's website in a web browser at: www.helpee.uk , search for a Specialist/Therapist from the list of Specialists/Therapists available on the Website, set up a Customer Account on the Website, make an appointment for a Specialist Session and pay for a Specialist Session via a dedicated payment platform.
  2. The Services provided through the Website are either payable or free of charge. The Customer has the ability to browse the Website free of charge, Specialists / Therapists available on the Website and the range of Specialist Sessions organized by them. The Customer also has the ability to ask questions free of charge and contact the Service Provider via a dedicated Contact Form or using the communication channels indicated by the Service Provider on the Website. Specialist Sessions are organized against payment, unless the Website provides information that the given Specialist Session is free of charge.
  3. The Service Provider indicates that the Customer who intends to use the Service must meet the minimum hardware and technical requirements - i.e.:
  • Have a computer or other mobile device (phone, tablet, other) with access to the Internet;
  • Have the latest version of a web browser: Chrome, Firefox, Opera, Safari, Edge;
  • Have a microphone and/or webcam built into the computer or mobile device (phone, tablet, other);
  • In case of the use of the mobile devices, the installation of the Google meet application; 

By accepting these Terms of Service, the Customer also confirms that he/she meets all the hardware and technical requirements indicated in this paragraph. The hardware and technical requirements indicated in this paragraph should be met by the Customer both in order to navigate the Website and while the Specialist Session is taking place. 

  1. Services provided through the Website, which are of the nature of a Specialist Session, are provided by Specialists/Therapists verified by the Service Provider and having appropriate authorizations required for by generally applicable law. 
  2. Specialist Sessions are organized as remote sessions, without the simultaneous physical presence of the Customer and the Specialist/Therapist and through a dedicated video communication platform - Google Meet. The Specialist/Therapist also has the ability to use the Website to book appointments with Customers and collect payments from Customers that do not take place remotely. 
  3. All information regarding the processing of personal data by the video communication platform Google Meet can be found under the link: https://support.google.com/a/answer/7582940?hl=en#zippy=%2Cprivacy-compliance


 

§4 CONCLUSION AND TERMINATION OF THE AGREEMENT

  1. In order for a Customer to begin using the Services provided through the Website, the Customer must take the following steps:
  • going to the Website at: www.helpee.uk
  • filling in the Registration Form on the Website with all data required by the Service Provider; 
  • getting acquainted with the provisions of the Terms of Service and agreeing to abide by them by checking the appropriate box;
  • sending the completed Registration Form to the Service Provider;
  1. The use of the Services free of charge, such as browsing the content of the Website, navigating the Website or asking questions to the Service Provider using the interactive Contact Form does not require an account on the Website. The Customer who uses the Services on the Website, regardless of the fact of having or not having a Customer Account on the Website, is obliged to comply with these Terms of Service. 
  2. After submitting the completed Registration Form to the Service Provider, the Service Provider will proceed to create an Customer Account. 
  3. Completion of the Registration Form by the Customer, is tantamount to the intention to conclude an agreement for the provision of Services, and therefore constitutes a legal basis for the Service Provider to process the personal data of the Customer provided in the Registration Form. 
  4. The Service Provider may delete the Customer Account in particular in the following cases:
  • the Customer Account was previously removed from the Service due to the fault of the Customer;
  • there is a reasonable fear that the data indicated in the Registration Form and subsequently during a conversation with the Service Provider are false, violate or may violate the rights of third parties;
  • the creation of a Customer Account would constitute an infringement of the Service Provider's pecuniary or non-pecuniary interests;
  • the Customer violates either these Terms of Service or the terms and conditions of Google Meet;
  • for setting up a Customer Account, the Customer used an address deemed spammy;
  1. Once the Customer Account is created, the Customer gains access to his/her profile on the Website and may start using the Services to the full extent, in particular, he/she may start booking an Appointment of the Specialist Session, pay for a Specialist Session, correspond with the Service Provider, make and receive declarations of intent and knowledge. 
  2. After gaining access to the Customer Account, the Customer may at any time change his/her data provided when completing the Registration Form. In the event that the Customer processes a change of data, the provisions of paragraph 4 section 5 b) apply accordingly.
  3. The Service Provider is entitled to block or delete the Customer Account if the Customer violates the provisions of these Terms of Service.
  4. Upon creation of the Customer Account, an agreement for the provision of Services is concluded between the Customer and the Service Provider, the object of which is to make available by the Service Provider the functionalities of the Website that enable the Customer to use the Specialist Session.
  5. Due to the fact that all Specialist Sessions take place via the Google Meet platform, the Customer is obliged to familiarize himself/herself with the way the Google Meet platform works before using the Services.
  6. Upon the booking of the Appointment of the Specialist Session by the Customer, an agreement for the provision of Services is concluded between the Customer and the Service Provider, the object of which is the provision of a Specialist Session by the Specialist /Therapist cooperating with the Service Provider for the Customer, under the conditions set out in these Terms of Service.
  7. After booking the Appointment of the Specialist Session, the Customer receives, via the Customer Account, to the e-mail address provided by him/her, information about the Appointment of the Specialist Session, which will contain the following information: date and time of the Specialist Session, amount to be paid for the Specialist Session, redirecting link for payment and the date on which the Customer is obliged to make the payment. 
  8. Once the Customer receives information about the Appointment of the Specialist Session, the Customer is obliged to pay for the Specialist Session in accordance with the provisions of  paragraph 5 of these Terms of Service and the information received. Failure to pay by the Customer within the period specified in paragraph 5 of these Terms of Service and the information received shall mean the cancellation of the Appointment, and the agreement for the provision of Services referred to  paragraph 4 section 11 shall be terminated immediately. The Customer with whom the contract for the provision of Services has been terminated in accordance with this paragraph, and who intends to use the Specialist Session again, is obliged to find through the Customer Account of the Specialist/Therapist and the Appointment, book the Appointment and pay for the Appointment.
  9. Failure to pay within the deadline for a Specialist Session entitle the Specialist/ Therapist to contact the Customer in order to clarify the situation.
  10. Once the Customer has paid for the Specialist Session, the Customer has the option of contacting the Specialist /Therapist via the Customer Account or via the e-mail address.
  11. The Customer receives a notification from the Service Provider about the Appointment of the Specialist Session, to the e-mail address provided by the Customer, 24 hours before the Appointment.
  12. If, for reasons dependent or beyond the control of the Service Provider or the Specialist / Therapist, it is not possible to provide the Customer with a Specialist Session within the agreed Appointment, the Service Provider shall inform the Customer about it to the e-mail address provided by the Customer or via another communication channel. At the same time, the Service Provider will inform the Customer about the earliest, available date of a Specialist Session with a Specialist/Therapist selected by the Customer.
  13. If the Customer, for reasons dependent or beyond the control of the Customer, is not able to use the Specialist Session within the Appointment, he/she is obliged to immediately cancel the Appointment of the Specialist Session. The reimbursement to the Customer of the payment made by him/her for the Specialist Session, in the event that it has already been made, will takes place in accordance with the provisions of paragraph 5 of these Terms of Service.
  14. The Service Provider has the right to refuse to book a Specialist Session in the case of a Customer who has booked the Specialist Session at least three times, but has not paid.
  15. During the Specialist Session, the Customer undertakes to respect the personal rights of the Specialist/Therapist, and in particular not to transmit offensive or otherwise generally socially unacceptable content.
  16. In the event that the Customer has previously cooperated with the Specialist/ Therapist, but not through the Website, and consented to the transfer of his/her personal data to third parties with which the Specialist/Therapist cooperates, the Customer Account may be opened by the Service Provider on the Website as a result of being provided by the Specialist / Therapist the Customer's specific personal data - i.e. name, surname, e-mail address of the Customer. In this case, the Customer receives information from the Service Provider that his/her data has been provided by the Specialist / Therapist along with two links redirecting to the following statements: 1) "I agree" - in the case of acceptance of the addition of his/her personal data to the Website and consent to the processing of his/her personal data by the Service Provider; in this case, the Customer is redirected to the partially completed Registration Form, where he/she is only required to set a password to the Customer Account and accept these Terms of Service; 2) "I do not agree" - in the absence of acceptance of the fact of adding his/her personal data to the Website and the lack of consent to the processing of his/her data by the Service Provider; in this case, the Customer is redirected to a page informing him/her that due to the lack of consent to the processing of his/her personal data, the data will be immediately removed by the Service Provider.
  17. The Customer may terminate the agreement for the provision of Services concluded with the Service Provider at any time by sending to the Service Provider a statement on this subject by e-mail.

 

§5 PAYMENTS

  1. In the case of paid Services, the price of the Service is provided on the Website and the Customer may get acquainted with the price before making a decision to use the Service. Specialist Sessions are generally payable.
  2. The Customer who intends to use the Specialist Session makes the payment via the Website within 60 minutes from the date of booking the Appointment.
  3. Payments made via the Website are processed with the participation of the Stripe.com platform. All information regarding the processing of personal data by the Stripe.com payment platform can be found at: https://stripe.com/en-pl/privacy.
  4. Any payments made by the Customer for the Service via the Website will be made to the bank account of the Specialist/Therapist cooperating with the Service Provider, who has an account on the Stripe.com platform, and the date of payment is the date of booking the payment on the Specialist / Therapist's bank account. The Service Provider acts as an agent of a Specialist / Therapist in the field of receiving prepayments made by Customers  for Specialist Sessions. 
  5. The Customer receives a refund of the price paid by him/her for a Specialist Session (if it is payable) in the following cases:
  • in full in the event of cancellation via the Website of the Appointment of the Specialist Session not later than 48 hours before the date of the Appointment;
  • in whole or in part in the event of extraordinary circumstances, unforeseen by the Customer or the Service Provider, which prevent the Customer from participating in the Specialist Session, in a situation when the Customer is not able to participate in the Specialist Session in a different term; in each case, the Service Provider, in consultation with the Specialist / Therapist, assesses the validity of the information provided by the Customer;
  1. In the event of the circumstances referred to in paragraph 5 section 5 b) The Customer is obliged to send the Service Provider via the Contact Form reliable information justifying the objective impossibility of participating in the Specialist Session within the agreed Appointment.
  2. If the Customer fails to pay the price for the Specialist Session within the period specified in paragraph 5 section 2, the Appointment agreed by the Customer is automatically canceled, which the Customer is informed about via the Website.
  3. The price paid by the Customer for a Specialist Session is not refundable, except for the cases indicated in paragraph 5 section 5.
  4. The Service Provider is obliged to issue a bill for the Specialist Consultation upon the Customer's request, after having previously sent the Service Provider all the required information.

 

§6 RIGHTS AND OBLIGATIONS OF THE PARTIES 

  1. The Service Provider undertakes to provide the Services to the Customer in accordance with the provisions of these Terms of Service and generally applicable law, and in particular to:

 

  • provide the Customer with access to the Website, Customer Account, Specialist Session, under the terms and conditions set forth in these Terms of Service;
  • cooperation with Specialists /Therapists who guarantee the highest level of services provided, which are the subject of a Specialist Session;
  • refuse to create the Customer Account on the Website, in cases indicated in these Terms of Service;
  • block the Customer Account on the Website, in cases indicated in these Terms of Service;
  • terminate the agreement for the provision of Services in cases indicated in these Terms of Service;
  • be liable in the event of non-performance or improper performance of Services through the Website, unless it is due to reasons beyond the Service Provider's control, and in particular due to non-performance or improper performance of obligations by the Customer or due to circumstances considered to be force majeure within the meaning of generally applicable laws;
  • suspend the functioning of the Website in the event of current service and maintenance of the Website, software and technical devices related to it;
  • change the provisions of these Terms of Service, on the terms specified herein;
  • process the Customer personal data in accordance with the generally applicable laws applicable to the Customer and internal procedures and instructions;
  • keep confidential all information obtained from the Customer in connection with the provision of the Services and not to disclose it to any third parties without the prior written consent of the Customer;
  1. The Customer agrees to use the Website and the Services in accordance with the provisions of these Terms of Service and generally applicable law, and in particular to:
  • provide personal information when setting up a Customer Account, within the filling  the Registration Form; 
  • refrain from booking the Appointment of a Specialist Session, if there is no intention to use this session;
  • not to communicate through the Customer Account, as well as in the course of correspondence with the Service Provider or the Specialist/Therapist, any content that is offensive, violates personal interests, or is socially unacceptable;
  • not to use data obtained in the course of providing the Services to him/her for purposes other than those related to the concluded agreement for the provision of Services;
  • pay for the Services, as set forth in these Terms of Service;
  • not to share the Customer Account with third parties without the prior written consent of the Service Provider;
  • be liable in case of taking actions that violate these Terms of Service;
  • keep confidential all information received from the Service Provider in connection with the use of the Website and not disclose it to any third parties without the prior written consent of the Service Provider; 
  1. The Service Provider and the Customer agree that the Service Provider, by making the Website available, acts as an intermediary between the Specialist/Therapist and the Customer, and therefore is not responsible for the results of the Specialist Session, in particular for the improvement or deterioration of the Customer's mental health or any other effect expected by the Customer. This responsibility rests solely with the Specialist / Therapist.
  2. The Service Provider declares that all information regarding the processing of the Customer's personal data by the Service Provider is included in the privacy policy on the Website.
  3. The Customer is entitled to link the Website page, provided that he/she does so in a manner consistent with the law and does not expose the Website owner to any damage.

 

§7 COMPLAINTS 

  1. The Customer has the right to lodge a complaint with the Service Provider if, in the Customer’s opinion, there has been a failure to perform or improper performance of the Service. 
  2. The Customer may submit a complaint via the Contact Form provided on the Website or by contacting us by e-mail at: [email protected].
  3. When submitting a complaint to the Service Provider, the Customer is required to provide at least the following information: name and surname, e-mail address, date of the Specialist Session (if applicable), identification of the Specialist/Therapist, subject of the complaint, any other relevant information that will allow the Service Provider to examine the complaint. 
  4. The Customer is obliged to report the complaint to the Service Provider immediately, but no later than within 14 calendar days from the date of occurrence of the circumstances that are the subject of the complaint (for example: if the complaint concerns the manner of holding a Specialist Session, the date is counted from the date of the Specialist Session). 
  5. The Service Provider is obliged to consider the Customer complaint immediately, but no later than within 14 calendar days from the date of its delivery by the Customer. Consideration of the complaint involves sending information to the Customer via available channels of communication with the Customer regarding the acceptance or rejection of the Customer’s claim presented in the complaint. 
  6. If the Customer submits a complaint after the deadline indicated in paragraph 7 section 4, the Service Provider is not obliged to consider or accommodate the Specialist's/Therapist's complaint.
  7. If the Customer does not agree with the way the complaint was handled, he/she may pursue his/her claim through legal action. 
  8. All complaints regarding the quality of Specialist Sessions should be directed by the Customer directly to the Specialist / Therapist, first, and then to the Service Provider.

 

§8FINAL PROVISIONS 

  1. These Terms of Service are effective as of 1 March 2022.
  2. These Terms of Service may be amended at any time and to any extent. Information on amendments to the Terms of Service will be posted on the Website along with information on when the new Terms of Service take effect. The Customer is obliged to follow all changes introduced in these Terms of Service.
  3. Amendments to the Terms of Service will become effective on the date the new version of the Terms of Service is posted on the Website. 
  4. A Customer who does not agree to the amended Terms of Service should cease using the Services and, in particular, terminate the agreement for the provision of the Services.
  5. Failure of the Customer to cease using the Services, and in particular, failure to terminate the agreement for the provision of Services, constitutes acceptance of the amended Terms of Service.
  6. All content and information posted on the Website is for general information purposes and does not constitute any advice or consultation on which the Customer can rely. In order to obtain a reliable and individual diagnosis of a personal situation, the Customer should make an appointment for a Specialist Session. The Service Provider makes every effort to ensure that all information posted on the Website is up-to-date, but cannot exclude a different situation.
  7. In any matters not governed herein, the generally applicable provisions of the law apply. The invalidity or unenforceability of any of the provisions of these Terms of Service does not affect the validity of the remaining provisions.
  8. These Terms of Service and the Services are governed by the laws of the United Kingdom and common law courts in the United Kingdom have jurisdiction over any dispute arising out of these Terms of Service and the Services. However, the choice of foreign law does not deprive Customer entering into an agreement for the provision of Services in accordance with these Terms of Service of his/her rights under the mandatory provisions of the law of the country of his/her permanent residence.
  9. The agreement for the provision of Services between the Service Provider and the Customer is deemed to have been entered into at the Service Provider's registered office. 

 

 

TERMS OF SERVICE - SPECIALISTS

 

§1 GENERAL PROVISIONS

  1. These Terms of Service set out the rules of cooperation between the Recipient and the Service Provider as part of the Website, in order to enable the delivery of Specialist Sessions to Customers, the rights and obligations of the Parties to the agreement for the provision of Services concluded through the Website, as well as the rules of billing for the Services provided through the Website and the rules for filing complaints. 
  2. The primary purpose of the Website operated at: www.helpee.uk is to allow the Recipient to provide Specialist Sessions to Customers. 
  3. The Service Provider acts as an intermediary between the Customers and the Recipient, whereby the Service Provider does not itself provide the Customers with a Specialist Session but instead helps the Customers to reach out to the professionals who organise such sessions. The Service Provider acts as an agent of the Recipient in order to enable the Customer to take advantage of the Specialist Session, and also receives and processes payments received from Customers on behalf of the Recipient, which does not mean, however, that the Service Provider's actions limit or exclude the Recipient’s liability for the Specialist Sessions. 
  4. The Service Provider and owner of the Website operated at: www.helpee.uk is Helpee Ltd with registered office at Sandon Road 136, B66 4AB Smethwick United Kingdom. 
  5. Any questions or concerns regarding the content of these Terms of Service, the Recipient may send to the following e-mail address: [email protected].
  6. In order for the Recipient to start cooperating with the Service Provider, including the organisation of Specialist Sessions, it is necessary to accept the provisions of these Terms of Service. 


 

§2 DEFINITIONS 

The phrases and terms used in these Terms of Service will be construed in accordance with the definitions set forth in this section, and as follows: 

  • Service Provider: owner of the Website at: www.helpee.uk. - i.e. Helpee Ltd with its registered office at 136 Sandon Road, B66 4AB Smethwick United Kingdom who makes the Service available to the Recipient to enable him/her to organise Specialist Sessions; 
  • Recipient a natural person, legal person or other entity using the Website at www.helpee.uk. in order to deliver a Specialist Session to the Customer; both the Specialist/Therapist and the entity that employs / cooperates with the Specialist/Therapist and delegates him/her to provide a Specialist Session may act as the Recipient;
  • Recipient’s representative a specialist in the field of psychology, psychiatry, psychotherapy, indicated by the Recipient and organizing Specialist Sessions after meeting the conditions set out in these Terms of Service; if the Recipient is a Specialist / Therapist, he/she also acts as the Recipient's Representative;
  • Customer: a natural person, legal entity, or other entity that uses a Specialist Session through the Website; 
  • Service: making the Website available to the Recipient for browsing and reading, as well as enabling the Recipient to organise Specialist Sessions for Customers via the Website, subject to the conditions specified by the Service Provider;
  • Recipient’s representative Account: a personalised area of the Specialist/Therapist on the Website, enabling him/her to contact the Service Provider and the Customers; 
  • Google Workspace Account a personalised Recipient’s representative area set up by the Service Provider, to which the Service Provider (subscriber) and the Recipient’s representative have access, serving to inform the Customers about the type of Specialist Sessions organised, their price, the person of the Specialist/Therapist; 
  • Stripe.com Account a personalised Recipient’s representative area set up by the Service Provider on the stripe.com platform (address: https://stripe.com/en-pl), used to make settlements between the Recipient and the Customers and the Service Provider; 
  • Registration of Recipient’s representative Account: creation of a Recipient’s representative Account on the Website by the Service Provider; 
  • Contact Form: an interactive form available on the Website which can be used by the Recipient’s representative to contact the Service Provider and the Customers, in particular to ask questions or submit complaints;
  • Website: available at the address: www.helpee.uk a platform that allows the Recipient to organise Specialist Sessions for Customers; 
  • Specialist Session: paid or free of charge Service provided through the Website in the form of: psychological, psychiatric, psychotherapeutic or other similar counselling, provided by a Recipient’s representative selected by the Customer through the Website, under the conditions specified in these Terms of Service and in the Terms of Service dedicated to the Customer; 
  • Appointment: the date on which the Specialist Session ordered by the Customer through the Website takes place;  
  • Specialist/Therapist: Recipient’s representative being a specialist in psychology, psychiatry, psychotherapy, cooperating with the Service Provider, who organises Specialist Sessions upon meeting the conditions specified in these Terms of Service;
  • Terms of Service: these Terms of Service adopted by the Service Provider, governing the rights and obligations of the Recipient and the Service Provider in connection with the Services provided through the Website; 

 

§3 TERMS AND CONDITIONS OF PROVIDING THE SERVICES 

  1. In order for a Recipient to use the Services provided through the Website, the Recipient should access the Website in a web browser at: www.helpee.uk, fill in the Contact Form, determine the terms of cooperation with the Service Provider, ensure full functionality of the Recipient’s representative Account on the Website set up by the Service Provider (change the login data for the Recipient’s representative Account set up on the Website), ensure full functionality of the account on Google Workspace set up by the Service Provider (change the login data and complete the missing information) and provide the Service Provider at his request with all necessary data for the functioning of the account on the Stripe.com platform.  
  2. The Services provided through the Website are either payable or free of charge. The Recipient has the ability to browse the Website free of charge, to review its functionalities, to contact the Service Provider through a dedicated Contact Form or by using the communication channels indicated by the Service Provider on the Website. If the Recipient is interested in organising Specialist Sessions through the Website, the prerequisite for organising them is that he/she meets the conditions set forth in these Terms of Service and pays the Service Provider the fee for the Specialist Sessions organised through the Website, unless the Service Provider in consultation with the Recipient determines that a certain type or number of Specialist Sessions is not subject to payment. 
  3. The Service Provider indicates that the Recipient who intends to use the Service must meet the minimum hardware and technical requirements - i.e.:
  • Have a computer or other mobile device (phone, tablet, other) with access to the Internet;
  • Have the latest version of a web browser: Chrome, Firefox, Opera, Safari, Edge;
  • Have a microphone and/or webcam built into the computer or mobile device (phone, tablet, other);
  • In case of the use of the mobile devices, the installation of the Google meet application; 

By accepting these Terms of Service, the Recipient also confirms that he/she meets all the hardware and technical requirements indicated in this paragraph. The hardware and technical requirements indicated in this paragraph should be met by the Recipient both in order to navigate the Website and while the Specialist Session is taking place. The Recipient is fully liable for any damage caused to the Service Provider due to failure to meet the hardware and technical requirements indicated in this paragraph. 

  1. Each Recipient organising Specialist Sessions through the Website is subject to verification by the Service Provider, before the cooperation is established, during which the qualifications of the Recipient are verified. 
  2. The Recipient using the Services through the Website, which are in the nature of being able to organise Specialist Sessions, is obliged to use the Google Meet platform dedicated for this purpose. Specialist Sessions are organised as remote sessions, without the simultaneous physical presence of the Customer and the Recipient. The Recipient also has the ability to use the Website to book appointments with Customers and collect payments from Customers that do not take place remotely. 
  3. All information regarding the processing of personal data by the video communication platform Google Meet can be found under the link: https://support.google.com/a/answer/7582940?hl=en#zippy=%2Cprivacy-compliance

 

§4 CONCLUSION AND TERMINATION OF THE AGREEMENT

  1. In order for a Recipient to begin using the Services provided through the Website, the Recipient must take the following steps:
  • going to the Website at: www.helpee.uk
  • filling in the Contact Form on the Website with all data required by the Service Provider; 
  • holding a conversation with the Service Provider and establishing the terms and conditions of cooperation, in particular with regard to the remuneration of the Service Provider and the Recipient; 
  • getting acquainted with the provisions of the Terms of Service and agreeing to abide by them by checking the appropriate box;
  • ensuring full functionality of the Recipient’s Representative Account on the Website, Google Workspace account and Stripe.com account created for the Recipient; 
  1. The use of the Services free of charge, such as browsing the content of the Website, navigating the Website or asking questions to the Service Provider using the interactive Contact Form does not require the Recipient to take the actions referred to in par. 1.However, a Recipient who uses the free Services on the Website is required to comply with these Terms of Service. 
  2. After submitting the completed Contact Form to the Service Provider, the Service Provider will proceed to verify the Recipient. After a positive initial verification, the Service Provider interviews the Recipient, informs him about the operation of the Website, presents to the Recipient further terms of cooperation, in particular the amount of the Service Provider's commission, the terms and conditions of settlement between the parties, other terms of cooperation. Following the conversation, the Service Provider makes the final decision on whether or not to enter into a cooperation agreement with the Recipient, of which the Recipient is informed via the e-mail address provided in the Contact Form.          
  3. If the Parties decide to enter into cooperation in accordance with par. 3 of this section, the Service Provider is able to create an Account for a Recipient’s Representative  on the Website. The Recipient will then receive from the Service Provider the details necessary to log in to this account along with instructions on how to change the password to log in to this account. 
  4. Completion of the Contact Form by the Recipient, in accordance with par. 1 of this section, is tantamount to the intention to conclude an agreement for the provision of Services, and therefore constitutes a legal basis for the Service Provider to process the personal data of the Recipient provided in the Contact Form. Due to the fact that the creation of an Account on Google Workspace or an Account on Stripe.com platform will require providing additional personal data, other than that indicated in the Contact Form, the Recipient by accepting these Terms of Service agrees to the processing of his/her personal data by the Service Provider, including their transfer to entities - external service providers cooperating with the Service Provider. Detailed information regarding the processing of the Recipient’s personal data is contained in the Service Provider's privacy policy.  
  5. The Service Provider may delete the Recipient’s representative Account in particular in the following cases:
  • The Recipient’s representative Account was previously removed from the Service due to the fault of the Recipient’s representative;
  • there is a reasonable fear that the data indicated in the Contact Form and subsequently during a conversation with the Service Provider are false, violate or may violate the rights of third parties;
  • the creation of a Recipient’s representative Account would constitute an infringement of the Service Provider's pecuniary or non-pecuniary interests;
  • the Recipient’s representative violates either these Terms of Service or the terms and conditions of Google Meet, Google Workspace, Stripe.com; 
  1. The Service Provider reserves the right to suspend the Recipient’s representative Account on the Website without prior warning in the event that the Appointments are repeatedly cancelled or changed due to the Recipient’s representative or Recipient failure to maintain up-to-date information on the available free dates of the Specialist Sessions.
  2. Once the Recipient’s representative Account is created, the Service Provider creates a Google Workspace account for the Recipient’s representative and sends the Recipient’s representative the details of this account via the e-mail address received from the Recipient in the Contact Form. The Recipient is provided with the login details for the Google Workspace Account along with instructions on how to change the password to log into that account. 
  3. All information regarding the processing of personal data by the Google Workspace platform can be found under the link: https://cloud.google.com/terms/cloud-privacy-notice?hl=pl
  4. Once the Recipient’s representative Account and Google Workspace Account are created, the Service Provider creates an Account for the Recipient’s representative on the Stripe.com platform. By accepting this Terms of Service Recipient also accepts the terms of the Stripe.com platform, the content of which can be found at the link https://stripe.com/en-gb-pl/ssa;https://stripe.com/pl/connect-account/legal. If the Recipient makes any changes to his personal data to the extent that they may affect the settlements with the Service Provider, he/she is obliged to immediately inform the Service Provider about it.
  5. All information regarding the processing of personal data by the Stripe.com platform can be found under the link https://stripe.com/en-pl/privacy
  6. Once the Recipient has set up an Account on the Website, an Account on Google Workspace and an Account on Stripe.com, the Recipient will have full access to the Services on the Website and, in particular, will be able to start organising Specialist Sessions, make and receive declarations of intent and knowledge. 
  7. Upon creation of the last of the accounts required by the Service Provider (Recipient’s representative Account, Google Workspace Account and Account on Stripe.com platform), an agreement for the provision of Services is concluded between the Recipient and the Service Provider, the object of which is to make available by the Service Provider the functionalities of the Website that enable the Recipient to organise Specialist Sessions.  
  8. The Recipient’s representative  and the Recipient are required to abide by the rules and regulations of Google Workspace, Stripe.com, Google Meet. 
  9. The Recipient has the ability to change his/her data in the Recipient’s representative Account at any time. In the event of a change of data, the provision of par. 6 applies accordingly. 
  10. The deletion of a Recipient’s representative Account and/or Google Workspace Account and/or Stripe.com Account is tantamount to the termination of the agreement for the provision of Services between the Service Provider and the Recipient.
  11. The Recipient may terminate the agreement for the provision of Services concluded with the Service Provider at any time by sending the Service Provider a statement to this effect by email.

 

§5 PERFORMANCE OF THE AGREEMENT

  1. The Service Provider, as part of the agreement for the provision of Services, makes the Website available to the Recipient under the terms and conditions indicated in these Terms of Service, and the Recipient uses the Services after fulfilling the conditions indicated in these Terms of Service.
  2. The Recipient has the ability to add to the Website as part of the Recipient’s representative Account Customers with whom the Recipient has worked prior to entering into an agreement for the provision of Services with the Service Provider, provided that the Recipient has the Customer's consent to the transfer of their personal data to third parties with whom the Recipient works. 
  3. In the event of a transfer of the Customer's data by the Recipient, the Service Provider sets up a Customer's Account on the Website and then sends the Customer information about the transfer of his/her data by the Recipient along with two links redirecting to the following statements: 1) "I agree" - in the case of acceptance of the fact of adding his/her personal data to the Website and consent to processing of his/her personal data by the Service Provider; in this case the Customer is redirected to a partially completed Registration Form, where he/she is only obliged to set a password for the Customer's Account and accept these Terms of Service; 2) "I do not agree" - if the Customer does not accept the fact of adding his/her personal data to the Website and does not agree to the processing of his/her personal data by the Service Provider; in this case the Customer is redirected to a page informing him/her that due to the lack of consent to the processing of his/her personal data they will be immediately deleted by the Service Provider. 
  4. The Recipient is liable to the Service Provider in the event that the Customer's data are transferred to the Service Provider, even though no prior consent for such transfer has been obtained from the Customer.
  5. The Recipient arranges for Specialist Sessions through the Website. Upon receiving a booking for an Appointment for a Specialist Session through the Website, the Recipient will confirm the Appointment for a Specialist Session, including the date by which the Customer should pay for the Specialist Session. After the Recipient has confirmed the Appointment, the Customer will receive via the Customer's Account, to the e-mail address provided by the Customer, information about the reservation of the Appointment for the Specialist Session, which will contain the following information: date and time of the Specialist Session, the amount to be paid for the Specialist Session, a link redirecting to the payment and the deadline by which the Customer is required to make the payment.  
  6. The Recipient has the right to cancel a booked Appointment for a Specialist Session or change the date of the Appointment for a Specialist Session. The Customer will then be informed via the e-mail address provided or via other means of communication. The Customer has the option to choose another date of the Appointment for a Specialist Session, including those suggested by the Recipient. In case of disagreement with the proposed changes, the Customer receives a refund of the remuneration paid, under the terms and conditions set forth in the Terms of Service dedicated to the Customer. 
  7. During the course of the Specialist Session, the Recipient is obliged to respect the personal interests of the Customer. 
  8. The Recipient interacts with the Service Provider and the Customer when using the Services through the Website. Contact with the Customer, with the exception of the Specialist Session, which is via Google Meet, is done via email only. 

 

§6 PAYMENTS

  1. The Services provided through the Website are either payable or free of charge. Specialist Sessions are generally payable. Browsing the Website, asking the Service Provider questions and contacting the Service Provider are free of charge.
  2. The Service Provider and the Recipient agree that the commission fee for each Specialist Session provided by the Recipient to the Customer is 20% of the gross amount of the remuneration for this Specialist Session, except when the Specialist Sessions are granted to the Customers who were added to the Website by the Recipient, in accordance with §5 clause 3 of these Terms of Service, which in this case is 10% of the gross amount of the remuneration for this Specialist Session. 
  3. The Recipient’s remuneration for organising Specialist Sessions, including cases where Specialist Sessions are organised free of charge, is determined between the Recipient and the Service Provider. 
  4. Prices for Specialist Sessions are listed on the Website. 
  5. In the case of paid Specialist Sessions, the Recipient will arrange the Specialist Session upon receipt of payment from the Customer via the Stripe.com online payment platform, prior to the scheduled Appointment for a Specialist Session. 
  6. The Recipient is informed about the payment made by the Customer. The remuneration due to the Recipient  is sent collectively, weekly, to the bank account indicated by the Recipient  , after deduction of the Service Provider's commission. The Service Provider acts as an agent of a Recipient in the field of receiving prepayments made by Customers for the Specialist Sessions. 
  7. If the Customer fails to pay for the Specialist Session within the time frame specified herein, the Appointment agreed upon by the Customer is automatically cancelled, of which the Customer will be notified via the Website. Notwithstanding the foregoing, the Recipient has the right to contact the Customer to clarify the reasons for non-payment.
  8. Refund of the fee for a Specialist Session is possible only in cases explicitly indicated in the Terms of Service dedicated to the Customers. 
  9. The Recipient will receive a bill from the Service Provider via e-mail for the Service Provider's compensation for the Recipient’s use of the Website. 

 

§7 RIGHTS AND OBLIGATIONS OF THE PARTIES 

  1. The Service Provider undertakes to provide the Services to the Recipient in accordance with the provisions of these Terms of Service and generally applicable law, and in particular to:
  • provide the Recipient with access to the Website, Recipient’s representative Account, Google Workspace Account, Stripe.com Account, under the terms and conditions set forth in these Terms of Service;
  • refuse to create or delete the Recipient’s representative Account on the Website, Google Workspace Account or Stripe.com Account in cases indicated in these Terms of Service;
  • block the Recipient’s representative Account on the Website, Google Workspace Account, or Stripe.com Account in cases indicated in these Terms of Service;
  • terminate the agreement for the provision of Services in cases indicated in these Terms of Service;
  • be liable in the event of non-performance or improper performance of Services through the Website, unless it is due to reasons beyond the Service Provider's control, and in particular due to non-performance or improper performance of obligations by the Recipient or due to circumstances considered to be force majeure within the meaning of generally applicable laws;
  • suspend the functioning of the Website in the event of current service and maintenance of the Website, software and technical devices related to it;
  • change the provisions of these Terms of Service, on the terms specified herein;
  • process the Recipient’s personal data in accordance with the generally applicable laws applicable to the Specialist/Therapist and internal procedures and instructions;
  • keep confidential all information obtained from the Recipient in connection with the provision of the Services and not to disclose them to any third parties without the prior written consent of the Recipient;
  1. The Recipient agrees to use the Website and the Services in accordance with the provisions of these Terms of Service and generally applicable law, and in particular to:
  • provide personal information when setting up a Recipient’s representative Account, Google Workspace Account, or Stripe.com Account; 
  • not to communicate through the Recipient’s representative Account, Google Workspace Account, Stripe.com Account, as well as in the course of correspondence with the Service Provider or the Customer, any content that is offensive, violates personal interests, or is socially unacceptable;
  • not to use data obtained in the course of providing the Services to him for purposes other than those related to the concluded agreement for the provision of Services;
  • pay for the Services, as set forth in these Terms of Service;
  • not to share the Recipient’s representative Account, Google Workspace Account, Stripe.com Account with third parties without the prior written consent of the Service Provider;
  • be liable in case of taking actions that violate these Terms of Service or the Google Workspace or Stripe.com platform terms and conditions;
  • confirm the Appointments booked by the Customers via the Website, and the refusal or failure to confirm the Appointments may only takes place in exceptional circumstances, as otherwise the Recipient may be liable to the Service Provider;
  • not to publish contact details or links to third party websites on the Website, including not encouraging Customers to contact directly before the Specialist Session or before making a decision to book the  Specialist Session and not offering free consultations to Customers, which, if used by the Customer via the Website would be payable;
  • not to offer specialist consultations via his/her website, the price of which would be lower than the price of a Specialist Session offered via the Website;
  • ensure that all data provided on the Website regarding the available dates of Specialist Sessions, fees for Specialist Sessions are up-to-date, and that the Customer, while familiarising himself with the offer, has access to the current offer;
  • resolve  Customer complaints relating to the Specialist Sessions within no more than 14 calendar days and inform the Service Provider about correspondence with the Customer and the status of the complaint;
  • not to use the Customers' personal data for any purposes other than conducting a Specialist Session;
  • obtain all the permits, approvals, and insurance required by law, which may be necessary to provide Specialist  Sessions via the Website;
  • keep confidential all information received from the Service Provider in connection with the use of the Website and not disclose it to any third parties without the prior written consent of the Service Provider;
  1. The Service Provider and the Recipient agree that the Service Provider, by making the Website available, acts as an intermediary between the Recipient and the Customer, and therefore is not responsible for the results of the Specialist Session, in particular for the improvement or deterioration of the Customer's mental health or any other effect expected by the Customer. This responsibility rests solely with the Recipient.
  2. The Recipient hereby authorises the Service Provider to publish on the Website information, data, photos, trademarks and other data provided to him by the Recipient, which are necessary to create a Recipient’s representative Account on the Website and to provide Specialist Sessions, including their editing and modification if necessary. The Recipient is solely responsible for the correctness of this data and declares that he has the rights to the data, photos and trademarks. In the event that any third party submits a claim to the Service Provider due to the information posted on the Website, which was provided by the Recipient, the Recipient is solely responsible for damages and is obliged to release the Service Provider from this liability to the fullest extent possible.

 

§8 COMPLAINTS 

  1. The Recipient has the right to lodge a complaint with the Service Provider if, in the Recipient’s opinion, there has been a failure to perform or improper performance of the Service. 
  2. The Recipient may submit a complaint via the Contact Form provided on the Website or by contacting us by e-mail at: [email protected].
  3. When submitting a complaint to the Service Provider, the Recipient is required to provide at least the following information: name and surname, e-mail address, subject of the complaint, any other relevant information that will allow the Service Provider to examine the complaint. 
  4. The Recipient is obliged to report the complaint to the Service Provider immediately, but no later than within 14 calendar days from the date of occurrence of the circumstances that are the subject of the complaint.
  5. The Service Provider is obliged to consider the Recipient’s complaint immediately, but no later than within 14 calendar days from the date of its delivery by the Recipient. Consideration of the complaint involves sending information to the Recipient via available channels of communication with the Recipient regarding the acceptance or rejection of the Recipient’s claim presented in the complaint. 
  6. If the Recipient submits a complaint after the deadline indicated in par. 4 of this section, the Service Provider is not obliged to consider or accommodate the Recipient’s complaint.
  7. If the Recipient does not agree with the way the complaint was handled, he/she may pursue his/her claim through legal action. 
  8. The Parties agree that the Recipient is not responsible for losses and lost profits, loss of data, loss of contractual possibilities resulting from: a) use or inability to use the Website; b) unauthorised access to transmitted data; c) statements and actions of third parties on the Website, unless it results from a breach by the Recipient of the obligations set out in these Regulations.

 

§9 FINAL PROVISIONS 

  1. These Terms of Service are effective as of 1 March 2022.
  2. These Terms of Service may be amended at any time and to any extent. Information on amendments to the Terms of Service will be posted on the Website along with information on when the new Terms of Service take effect. The Recipient will also be notified of the amendments to the Terms of Service via their Recipient’s representative Account or e-mail address. The Recipient is obliged to follow all changes introduced in these Terms of Service.
  3. Amendments to the Terms of Service will become effective on the date the new version of the Terms of Service is posted on the Website. 
  4. A Recipient who does not agree to the amended Terms of Service should cease using the Services and, in particular, terminate the agreement for the provision of the Services.
  5. Failure of the Recipient to cease using the Services, and in particular, failure to terminate the agreement for the provision of Services, constitutes acceptance of the amended Terms of Service.
  6. In any matters not governed herein, the generally applicable provisions of the law apply. The invalidity or unenforceability of any of the provisions of these Terms of Service does not affect the validity of the remaining provisions.
  7. These Terms of Service and the Services are governed by the laws of the United Kingdom and common law courts in the United Kingdom have jurisdiction over any dispute arising out of these Terms of Service and the Services. However, the choice of foreign law does not deprive the Recipient entering into an agreement for the provision of Services in accordance with these Terms of Service of his/her rights under the mandatory provisions of the law of the country of his/her permanent residence.
  8. The agreement for the provision of Services between the Service Provider and the Recipient is deemed to have been entered into at the Service Provider's registered office.